Terms and Conditions

The terms that apply when you use our website and book a mobile car cleaning or detailing service.

Last updated: October 1, 2026

Overview

These Terms and Conditions (“Terms”) govern your use of the Wax On, Wax Off website and your booking of mobile car cleaning and detailing services with Wax On, Wax Off (“we,” “us,” or “our”). By requesting a quote, scheduling a service or otherwise using our Site, you agree to these Terms.

Booking and Quotes

Quotes and starting prices shown on our Site are estimates based on the information you provide, including vehicle size, condition and requested services. Final pricing is confirmed once we have reviewed your request and, if needed, discussed additional details or photos with you. Appointment times are subject to availability and are confirmed directly with you by phone, email or text.

Vehicle Condition and Pricing

Vehicles that require significantly more work than described — for example heavy pet hair, sand, mud, mold, smoke odor or biohazards — may require additional time and cost. If we find this on arrival, we will explain the adjustment and get your approval before continuing. We may decline or stop work on a vehicle that is unsafe to service.

Service Location and Access

Service Location and Access
Because our service is mobile, you are responsible for:

Providing a safe, legal place to work on the vehicle, such as a driveway, private lot or approved parking area, with enough space to open all doors.
Obtaining any permission required from a property owner, employer, HOA or building manager.
Making the vehicle accessible at the scheduled time, either in person or by arranging key handoff in advance.

Some services may require access to water or an electrical outlet; we will confirm any requirements when your appointment is booked. If we cannot access the vehicle at the scheduled time, the appointment may be treated as a late cancellation.

Cancellation, Rescheduling and Weather

Please give us at least 24 hours' notice if you need to cancel or reschedule. Cancellations with less than 24 hours' notice, or missed appointments where we cannot access the vehicle, may be subject to a late-cancellation or trip fee. Because we work outdoors, we may reschedule appointments for rain, extreme heat or other unsafe conditions at no charge to you.

Payment

Payment is due when the service is completed unless other arrangements have been made in advance. We accept the payment methods communicated to you at booking. No payment is taken through the booking form on our Site.

Personal Belongings

Please remove valuables, cash, important documents, car seats and personal items from the vehicle before your appointment. We are not responsible for items left in the vehicle, and we may need to move loose items to clean the interior.

Pre-Existing Damage and Results

We may note or photograph the condition of your vehicle before we begin. We are not responsible for pre-existing damage such as paint chips, scratches, clear-coat failure, worn or torn upholstery, loose trim or aftermarket parts. Cleaning and detailing improve appearance but cannot repair damage, and some stains, odors or water spots may not be fully removable. We will always do our best and tell you if we expect limitations.

Satisfaction

Your satisfaction matters to us. If you are not happy with any part of your service, please contact us within 24 hours so we can review the concern and, where applicable, return to re-clean the affected areas at no additional charge.

Limitation of Liability

To the extent permitted by law, Wax On, Wax Off's liability for any loss or damage arising from our services is limited to the cost of repair or replacement, as reasonably determined, up to the amount paid for the service. Please report any concern within 24 hours of your appointment so we can review it promptly.

Use of Our Site

Content on this Site, including text, photos and graphics, is provided for general information about our services. Prices, packages and service areas may change without notice and are confirmed at booking.

Changes to These Terms

We may update, add or discontinue services and may revise these Terms from time to time. Changes that affect a scheduled appointment will be communicated to you directly. Continued use of our Site or services after changes are posted constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules.

Contact Us

Questions can be directed to hello@waxonwaxoff.com or (707) 847-9706