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Privacy Policy
How Wax On, Wax Off collects, uses and protects the information you share with us.
Last updated: October 1, 2026
Overview
Wax On, Wax Off (“Wax On, Wax Off,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website (the “Site”) or book our mobile car cleaning and detailing services.
Information We Collect
We collect information you provide directly to us, including:
- Contact information — name, email address and phone number submitted through our booking, quote or contact forms.
- Vehicle details — make, model, year, vehicle type and condition, and the services you request.
- Service location and scheduling — the address or ZIP code where your vehicle will be serviced, preferred dates and times, and access notes such as gate codes or parking instructions.
- Photos — images of your vehicle you choose to upload so we can estimate larger jobs.
- Communications — records of calls, emails, texts or messages you exchange with us.
We also automatically collect limited technical information when you visit the Site, such as your IP address, browser type, device type and pages visited, through cookies and analytics tools like Google Analytics.
How We Use Your Information
We use the information we collect to:
- Provide quotes, schedule appointments and perform mobile cleaning and detailing services.
- Find and access your vehicle at the service location you provide.
- Communicate with you about your appointment, including confirmations, reminders and weather updates.
- Respond to questions, requests and customer service inquiries.
- Process payments for services rendered.
- Improve our Site, services and customer experience.
- Send occasional promotional offers, which you may opt out of at any time.
Vehicle Photos
Photos you upload are used to estimate and prepare for your service. We may also take before-and-after photos of your vehicle to document its condition and our work. We will ask for your permission before using any photo of your vehicle or property in our gallery, on social media or in advertising, and we avoid showing license plates, addresses or other identifying details.
Data Retention and Security
We retain personal information for as long as necessary to provide our services, maintain business records and comply with legal obligations. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.
Your Choices and Rights
You may contact us at any time to:
- Request access to, or a copy of, the personal information we hold about you.
- Ask us to correct inaccurate information.
- Request that we delete your information or vehicle photos, subject to legal or business record-keeping requirements.
- Opt out of promotional emails or texts by following the unsubscribe instructions included, or by contacting us directly.
Depending on where you live, including California, you may have additional rights under applicable privacy laws. We will respond to verified requests as required by law.
Children's Privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us.
Questions can be directed to hello@waxonwaxoff.com or (707) 847-9706